Did you know, even though you can connect with a company through smart phone apps, email, website chat systems, and social media, speaking with an actual person still “rules the day” as it applies to customer service? In fact, companies should take a tip from the car rental industry. Apparently, Enterprise served more than 6 million airport customers in the U.S. last year and 90 percent of those customers preferred to speak directly with an agent, rather than use any other form of communication, as it was a more “meaningful” interaction for them.
Not to toot our own horn, but we have been doing this at American Dental Accessories since 1985! Even though we service tens of thousands of dentists in the USA, Canada, and internationally, we promise you will always get a real person every time you call 1-800-331-7993 (during our business hours) and there will be no complicated phone menus to navigate. Our customers often comment: “I can’t believe someone actually picked up.” That is music to our ears!
Customer service over social media, online chat, and email are growing more and more. We are right there with you, if you prefer those modes of communication. Feel free to contact us via Twitter, Facebook, email, or our embedded chat with any questions or concerns. Whether you need help placing an order or need immediate technical support, we are here for you!