Office Closed?

We’re here to support you!

In these uncertain times we know many dental offices are closing or dramatically reducing hours to help protect patients and staff. We recognize that many of you rely on us for vital infection control products, as well as service and support, and we are still here to support you. We are limiting supplies of PPE and disinfectants, so we can provide them to as many of you as possible and to maintain inventory as best as we can.

Our repair department is open, so feel free to send us your handpieces or Peri Pro film processors for repair.

If you are using this opportunity to perform routine maintenance or repairs that you’ve been putting off, we have a host of online resources available as well. Our Practice Tips archive is filled with tutorials, tips, and videos to provide you with guidance.

If shutting down, we want to make you aware of good practices to follow:

  1. Shut off your municipal water supply. An electric solenoid simplifies doing this as a matter of routine, but regardless of a solenoid, you will still have a manual valve you can use to shut off the water (see Practice Tip #116 for more information). Even if your units exclusively use self-contained water systems, you still have water flowing to sinks and toilets, which could leak and cause flooding — leading to extensive damage.
  2. If using self-contained water systems (which we strongly recommend- see Practice Tip #56), you are still going to want to perform routine flushing. Water in the units will be standing stagnant and can grow biofilm. The folks at ProEdge have produced a great guide on purging. Air purging your lines may be beneficial as an alternative.
  3. Run your (dry) central vacuum (like our Steri-Dent system) for several minutes (15) at least once a week. However, a wet ring (wet) vacuum can sit idle for a prolonged period and does not need to be run.
  4. Compressors generally don’t do well if sitting idle for a long amount of time. They should also be run for 10-15 minutes at least once a week.
  5. Most IT professionals recommend keeping your server running 24/7 (the strain of powering down and restarting tends to be worse than just leaving it up). It is recommended that individual workstations should be turned off before prolonged periods of non-use, however. Pay attention to your office IT infrastructure.
  6. Unplug any other unnecessary appliances or equipment. If it isn’t going to be used, it usually doesn’t need power and leaving it connected may increase your risk.
  7. It’s also a good idea to stop in to your office at least once a week, just to check on things at large. This includes overall building/office security. It's also a good reason to get out of the house and maintain your sanity.

As we continue to navigate these difficult times we want to assure you that we will support you and your office however we can.


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